ORDERING INFO & POLICIES
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Due to the nature of providing truly “custom made” items, we do not have an inventory of items for sale. All orders are custom made for you and therefore require a 50% deposit at the time your order is placed. All prices and details are agreed upon prior to placing your order. This way, we can ensure that you get exactly what it is that you desire.
Because we believe that each of our customers have preferences to color, material, etc., we have found over the 30 plus years of doing business that it works out much better if we get to talk to you about your needs before you place an order with us.
We provide order forms which have a section for providing measurements and it is necessary that all measurements be very accurate to assure you of a proper fit. Download the order form below.
For more info
please call
Gary & Delma
Russell
816-761-5848
Because of the custom nature of our business, we also do not have a huge inventory of materials on hand. In the case of exotic or rare furs or hides we require full payment for cost of materials in advance. They are usually more expensive to purchase and are more difficult to find buyers for once work is completed. Certain times of year are more busy for us but in general most items can be created and delivered in 3 to 6 months. And all orders are filled on a “first come, first served” basis.
It is rare that we turn anyone down but traditional regalia and accessories are what we do... So to protect ourselves and our good reputation, we do reserve the right to say “No!” We use only the best materials and superior workmanship and we absolutely refuse to compromise our quality or our workmanship.
We believe that you will find our range of prices to be very reasonable for the quality and superior workmanship we put into each and every item we create. We do not allow returns because you “changed your mind”. But if an item needs fixed, we will fix it at a reasonable hourly rate plus shipping.
We accept cash, money orders and approved credit cards. All shipping is Insured by Priority Mail or UPS.
Thanks for your interest in Tonweya Lodge and our products. We look forward to serving you!
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